List Conversations
Retrieve a paginated list of recorded conversations with supported filters.
Tool
ify connects with Attention
ify is an AI support agent that seamlessly integrates with Attention to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses Attention
The point is not another integration badge. ify uses Attention as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether Attention is the right system to check.
02
Pull live context
It looks up the relevant sales & crm and project management & productivity context directly from Attention, not a stale copy.
03
Take the action
With 37 supported tools, ify can complete approved steps inside Attention.
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in Attention
ify calls these 37 tools inside Attention to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Get Conversation
Retrieve a single conversation by internal ID.
Tool
Update Conversation
Modify a conversation's title and/or labels in a combined call.
Tool
Archive Conversation
Archive a conversation by ID.
Tool
Change Conversation Privacy
Change conversation privacy using the documented privacy query parameter.
Tool
Change Conversation Title
Update a conversation title and trigger search re-indexing.
Tool
Change Conversation Labels
Replace all labels on a conversation and optionally skip CRM intelligence refresh.
Tool
Change Conversation Opportunity
Manage the opportunity associated with a conversation.
Tool
Update Linked CRM Records
Replace the set of CRM records linked to a conversation.
Tool
Resolution paths
Common outcomes from Attention
Each path starts with one customer need, uses the right Attention tool, and ends with a verified answer or action inside the support conversation.
Path 01
List Conversations
Retrieve a paginated list of recorded conversations with supported filters.
Uses AttentionVerified outcome
Path 02
Get Conversation
Retrieve a single conversation by internal ID.
Uses AttentionVerified outcome
Path 03
Update Conversation
Modify a conversation's title and/or labels in a combined call.
Uses AttentionVerified outcome
Connected stack
Connect Attention with your stack
Customer requests rarely live in one system. ify can use Attentionalongside the apps your support team already checks to verify context, take action, and close the loop.
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MarketingCommon questions about ify for Attention
If you can’t find what you’re looking for, .
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