How does ify support customers using BigCommerce Admin?

BigCommerce Admin is one of ify's integrations — when a customer reaches out, ify calls BigCommerce Admin's own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace BigCommerce Admin?

No — ify is not a BigCommerce Admin alternative. It's an AI agent that integrates with the BigCommerce Admin you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with BigCommerce Admin?

ify can set product basic information, update product custom field in BigCommerce Admin to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with BigCommerce Admin?

No migration is required. ify connects to the BigCommerce Admin account you already have and starts resolving tickets using the tools already available there.

ify connects with BigCommerce Admin

ify is an AI support agent that seamlessly integrates with BigCommerce Admin to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses BigCommerce Admin

The point is not another integration badge. ify uses BigCommerce Admin as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether BigCommerce Admin is the right system to check.

Pull live context

It looks up the relevant e-commerce & inventory context directly from BigCommerce Admin, not a stale copy.

Take the action

With 2 supported tools, ify can complete approved steps inside BigCommerce Admin.

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in BigCommerce Admin

ify calls these 2 tools inside BigCommerce Admin to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Set Product Basic Information

Updates the basic information (name, description) of a product in the BigCommerce Admin GraphQL API.

Tool

Update Product Custom Field

Updates an existing custom field (name, value) for a product in the BigCommerce Admin GraphQL API.

Tool

Resolution paths

Common outcomes from BigCommerce Admin

Each path starts with one customer need, uses the right BigCommerce Admin tool, and ends with a verified answer or action inside the support conversation.

Path 01

Set Product Basic Information

Updates the basic information (name, description) of a product in the BigCommerce Admin GraphQL API.

Uses BigCommerce AdminVerified outcome

Path 02

Update Product Custom Field

Updates an existing custom field (name, value) for a product in the BigCommerce Admin GraphQL API.

Uses BigCommerce AdminVerified outcome

Connected stack

Connect BigCommerce Admin with your stack

Customer requests rarely live in one system. ify can use BigCommerce Adminalongside the apps your support team already checks to verify context, take action, and close the loop.