How does ify support customers using BigCommerce Storefront?

BigCommerce Storefront is one of ify's integrations — when a customer reaches out, ify calls BigCommerce Storefront's own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace BigCommerce Storefront?

No — ify is not a BigCommerce Storefront alternative. It's an AI agent that integrates with the BigCommerce Storefront you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with BigCommerce Storefront?

ify can create cart, delete cart, add cart line items, and 8 more in BigCommerce Storefront to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with BigCommerce Storefront?

No migration is required. ify connects to the BigCommerce Storefront account you already have and starts resolving tickets using the tools already available there.

ify connects with BigCommerce Storefront

ify is an AI support agent that seamlessly integrates with BigCommerce Storefront to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses BigCommerce Storefront

The point is not another integration badge. ify uses BigCommerce Storefront as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether BigCommerce Storefront is the right system to check.

Pull live context

It looks up the relevant e-commerce & inventory context directly from BigCommerce Storefront, not a stale copy.

Take the action

With 11 supported tools, ify can complete approved steps inside BigCommerce Storefront.

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in BigCommerce Storefront

ify calls these 11 tools inside BigCommerce Storefront to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Create Cart

Creates a new cart in the BigCommerce Storefront using line items or gift certificates.

Tool

Delete Cart

Deletes a cart in the BigCommerce Storefront using its Cart Entity ID.

Tool

Add Cart Line Items

Adds new line items or gift certificates to an existing cart in the BigCommerce Storefront.

Tool

Update Cart Line Item

Updates an existing line item or gift certificate within a BigCommerce Storefront cart.

Tool

Delete Cart Line Item

Deletes a line item from a cart in the BigCommerce Storefront using its Line Item Entity ID.

Tool

Update Cart Currency

Updates the currency code for a specific cart in the BigCommerce Storefront.

Tool

Assign Cart to Customer

Assigns a cart to the customer session in the BigCommerce Storefront.

Tool

Unassign Cart From Customer

Unassigns a cart from the currently authenticated customer in the BigCommerce Storefront.

Tool

Create Checkout

Creates a new checkout in the BigCommerce Storefront with line items, gift certificates, billing/shipping addresses, address custom fields, and coupons.

Tool

Resolution paths

Common outcomes from BigCommerce Storefront

Each path starts with one customer need, uses the right BigCommerce Storefront tool, and ends with a verified answer or action inside the support conversation.

Path 01

Create Cart

Creates a new cart in the BigCommerce Storefront using line items or gift certificates.

Uses BigCommerce StorefrontVerified outcome

Path 02

Delete Cart

Deletes a cart in the BigCommerce Storefront using its Cart Entity ID.

Uses BigCommerce StorefrontVerified outcome

Path 03

Add Cart Line Items

Adds new line items or gift certificates to an existing cart in the BigCommerce Storefront.

Uses BigCommerce StorefrontVerified outcome

Connected stack

Connect BigCommerce Storefront with your stack

Customer requests rarely live in one system. ify can use BigCommerce Storefrontalongside the apps your support team already checks to verify context, take action, and close the loop.