Create Message
Sends a user prompt (and optional parameters) to a specified Claude model and returns the AI-generated response.
Tool
ify connects with Claude
ify is an AI support agent that seamlessly integrates with Claude to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses Claude
The point is not another integration badge. ify uses Claude as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether Claude is the right system to check.
02
Pull live context
It looks up the relevant artificial intelligence context directly from Claude, not a stale copy.
03
Take the action
With 2 supported tools, ify can complete approved steps inside Claude.
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in Claude
ify calls these 2 tools inside Claude to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Create Message (with Attachments)
Sends a prompt to a Claude model along with zero or more attachments — images (PNG/JPEG/GIF/WEBP), PDFs, or plain text/CSV/JSON/Markdown files — supplied as a Base64 string, a Base64 array, an attachment object, or a URL array. Attachments are normalized into Claude's Messages API content blocks automatically. Claude's API does not accept Word/Excel/PowerPoint files directly; convert these to PDF first.
Tool
Resolution paths
Common outcomes from Claude
Each path starts with one customer need, uses the right Claude tool, and ends with a verified answer or action inside the support conversation.
Path 01
Create Message
Sends a user prompt (and optional parameters) to a specified Claude model and returns the AI-generated response.
Uses ClaudeVerified outcome
Path 02
Create Message (with Attachments)
Sends a prompt to a Claude model along with zero or more attachments — images (PNG/JPEG/GIF/WEBP), PDFs, or plain text/CSV/JSON/Markdown files — supplied as a Base64 string, a Base64 array, an attachment object, or a URL array. Attachments are normalized into Claude's Messages API content blocks automatically. Claude's API does not accept Word/Excel/PowerPoint files directly; convert these to PDF first.
Uses ClaudeVerified outcome
Connected stack
Connect Claude with your stack
Customer requests rarely live in one system. ify can use Claudealongside the apps your support team already checks to verify context, take action, and close the loop.
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Artificial IntelligenceCommon questions about ify for Claude
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