How does ify support customers using Glean [Beta]?

Glean [Beta] is one of ify's integrations — when a customer reaches out, ify calls Glean [Beta]'s own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Glean [Beta]?

No — ify is not a Glean [Beta] alternative. It's an AI agent that integrates with the Glean [Beta] you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Glean [Beta]?

ify can report document activity, report client activity, create announcement, and 32 more in Glean [Beta] to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Glean [Beta]?

No migration is required. ify connects to the Glean [Beta] account you already have and starts resolving tickets using the tools already available there.

ify connects with Glean [Beta]

ify is an AI support agent that seamlessly integrates with Glean [Beta] to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses Glean [Beta]

The point is not another integration badge. ify uses Glean [Beta] as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Glean [Beta] is the right system to check.

Pull live context

It looks up the relevant support context directly from Glean [Beta], not a stale copy.

Take the action

With 35 supported tools, ify can complete approved steps inside Glean [Beta].

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Glean [Beta]

ify calls these 35 tools inside Glean [Beta] to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Report Document Activity

Report user activity that occurs on indexed documents such as viewing or editing to improve search quality.

Tool

Report Client Activity

Report events that happen to results within a Glean client UI (such as search result views and clicks) to improve search quality.

Tool

Create Announcement

Creates an announcement with associated body, links, audience filters, and images.

Tool

Update Announcement

Updates an existing announcement. You must provide the unique Announcement ID.

Tool

Delete Announcement

Permanently delete an announcement by its ID.

Tool

Create Answer

Creates an answer containing a question, answer body, target collections, roles, and audience filters.

Tool

Update Answer

Updates a user-generated Answer. Requires the ID and the Document ID.

Tool

Delete Answer

Permanently deletes an answer by its ID and Document ID.

Tool

Get Answer

Retrieves details of a specific Answer by its ID and Document ID.

Tool

Resolution paths

Common outcomes from Glean [Beta]

Each path starts with one customer need, uses the right Glean [Beta] tool, and ends with a verified answer or action inside the support conversation.

Path 01

Report Document Activity

Report user activity that occurs on indexed documents such as viewing or editing to improve search quality.

Uses Glean [Beta]Verified outcome

Path 02

Report Client Activity

Report events that happen to results within a Glean client UI (such as search result views and clicks) to improve search quality.

Uses Glean [Beta]Verified outcome

Path 03

Create Announcement

Creates an announcement with associated body, links, audience filters, and images.

Uses Glean [Beta]Verified outcome

Connected stack

Connect Glean [Beta] with your stack

Customer requests rarely live in one system. ify can use Glean [Beta]alongside the apps your support team already checks to verify context, take action, and close the loop.

ActiveCampaign

Connect to ActiveCampaign to manage contacts, campaigns, and automations via webhooks

Marketing

Acuity Scheduling

Connect to Acuity Scheduling to manage appointments, clients, availability, blocks, and orders — and receive rea...

Project Management & Productivity

Adobe Ecommerce Beta

Connect Magento Open Source or traditional Adobe Commerce (PaaS/on-premises) to manage catalog products through ...

E-commerce & Inventory

AdvancedMD [Beta]

AdvancedMD Patient APIs Integration

Healthcare

Amazon Redshift

Connect to an Amazon Redshift data warehouse using PostgreSQL-compatible authentication.

Data & Analytics

Apify

Connect to Apify for web scraping, automation, Actors, datasets, storage, schedules, and webhooks.

Data & Analytics

Common questions about ify for Glean [Beta]

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