How does ify support customers using Incident.io?

Incident.io is one of ify's integrations — when a customer reaches out, ify calls Incident.io's own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Incident.io?

No — ify is not a Incident.io alternative. It's an AI agent that integrates with the Incident.io you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Incident.io?

ify can create incident, update incident, get incident, and 12 more in Incident.io to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Incident.io?

No migration is required. ify connects to the Incident.io account you already have and starts resolving tickets using the tools already available there.

ify connects with Incident.io

ify is an AI support agent that seamlessly integrates with Incident.io to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses Incident.io

The point is not another integration badge. ify uses Incident.io as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Incident.io is the right system to check.

Pull live context

It looks up the relevant it & development and customer support & success context directly from Incident.io, not a stale copy.

Take the action

With 15 supported tools, ify can complete approved steps inside Incident.io.

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Incident.io

ify calls these 15 tools inside Incident.io to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Create Incident

Creates a new incident. Note that if the incident mode is set to 'retrospective' then the new incident will not be announced in Slack.

Tool

Update Incident

Updates attributes of an existing incident using its ID.

Tool

Get Incident

Fetches the details of a specific incident from Incident.io using its unique ID.

Tool

Search Incidents By Parameters

Fetches a paginated list of incidents from Incident.io. Supports advanced filtering across statuses, types, dates, custom fields, and more.

Tool

Create Attachment

Attaches an external resource (like a PagerDuty incident, Zendesk ticket, or Jira issue) to an incident in Incident.io.

Tool

List Attachments

List all incident attachments for a given external resource or incident.

Tool

Delete Attachment

Deletes a specific incident attachment using its unique ID.

Tool

Get Alert

Fetches the details of a specific alert from Incident.io using its unique ID.

Tool

List Alerts

Fetches a paginated list of alerts from Incident.io. Supports advanced filtering across statuses, sources, dates, attributes, and more.

Tool

Resolution paths

Common outcomes from Incident.io

Each path starts with one customer need, uses the right Incident.io tool, and ends with a verified answer or action inside the support conversation.

Path 01

Create Incident

Creates a new incident. Note that if the incident mode is set to 'retrospective' then the new incident will not be announced in Slack.

Uses Incident.ioVerified outcome

Path 02

Update Incident

Updates attributes of an existing incident using its ID.

Uses Incident.ioVerified outcome

Path 03

Get Incident

Fetches the details of a specific incident from Incident.io using its unique ID.

Uses Incident.ioVerified outcome

Connected stack

Connect Incident.io with your stack

Customer requests rarely live in one system. ify can use Incident.ioalongside the apps your support team already checks to verify context, take action, and close the loop.