![Rootly [Beta]](https://storage.googleapis.com/konnectify_app_icons_v3/rootlyai-1.0.0.svg){kind=icon}
Create Incident
Creates a new incident in Rootly with the specified attributes. Title is auto-generated if left blank.
Tool
ify connects with Rootly [Beta]
ify is an AI support agent that seamlessly integrates with Rootly [Beta] to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses Rootly [Beta]
The point is not another integration badge. ify uses Rootly [Beta] as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether Rootly [Beta] is the right system to check.
02
Pull live context
It looks up the relevant it & development and customer support & success context directly from Rootly [Beta], not a stale copy.
03
Take the action
With 47 supported tools, ify can complete approved steps inside Rootly [Beta].
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in Rootly [Beta]
ify calls these 47 tools inside Rootly [Beta] to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Update Incident
Updates an existing incident in Rootly. Map the Incident ID and populate only the fields you wish to change.
Tool
Get Incident
Fetches details of a specific Rootly incident using its ID, with optional include parameters for expanded relational data.
Tool
List Incidents
Returns a paginated list of incidents based on specified filtering parameters.
Tool
Delete Incident
Permanently deletes an existing incident in Rootly using its unique ID.
Tool
Mitigate Incident
Updates the status of an incident to mitigated and logs the mitigation message.
Tool
Resolve Incident
Updates the status of an incident to resolved and logs the resolution message.
Tool
Cancel Incident
Updates the status of an incident to cancelled and logs the cancellation message.
Tool
In Triage Incident
Updates the status of an existing incident to 'in triage'.
Tool
Resolution paths
Common outcomes from Rootly [Beta]
Each path starts with one customer need, uses the right Rootly [Beta] tool, and ends with a verified answer or action inside the support conversation.
Path 01
Create Incident
Creates a new incident in Rootly with the specified attributes. Title is auto-generated if left blank.
Uses Rootly [Beta]Verified outcome
Path 02
Update Incident
Updates an existing incident in Rootly. Map the Incident ID and populate only the fields you wish to change.
Uses Rootly [Beta]Verified outcome
Path 03
Get Incident
Fetches details of a specific Rootly incident using its ID, with optional include parameters for expanded relational data.
Uses Rootly [Beta]Verified outcome
Connected stack
Connect Rootly [Beta] with your stack
Customer requests rarely live in one system. ify can use Rootly [Beta]alongside the apps your support team already checks to verify context, take action, and close the loop.
![NinjaOne [Beta]](https://storage.googleapis.com/konnectify_app_icons_v3/ninjaone-1.0.0.svg){kind=icon}
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IT & DevelopmentCommon questions about ify for Rootly [Beta]
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