Create Work Item
Creates a new work item in Azure DevOps with optional attachments.
Tool
ify connects with Azure Devops - (Beta)
ify is an AI support agent that seamlessly integrates with Azure Devops - (Beta) to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses Azure Devops - (Beta)
The point is not another integration badge. ify uses Azure Devops - (Beta) as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether Azure Devops - (Beta) is the right system to check.
02
Pull live context
It looks up the relevant project management & productivity context directly from Azure Devops - (Beta), not a stale copy.
03
Take the action
With 15 supported tools, ify can complete approved steps inside Azure Devops - (Beta).
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in Azure Devops - (Beta)
ify calls these 15 tools inside Azure Devops - (Beta) to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Update Work Item
Updates an existing work item in Azure DevOps with optional attachments.
Tool
Get Work Item
Retrieves a single work item by ID.
Tool
Delete Work Item
Deletes a work item (moves to recycle bin).
Tool
Create Pull Request
Creates a new pull request in Azure DevOps.
Tool
Fetch Pull Requests for Each Work Item
Fetches pull requests associated with work items.
Tool
Get Work Items Ready for Deployment
Fetches work items linked to releases that are pending or in-progress deployment in Azure DevOps.
Tool
Abandon Pull Request
Abandons an active pull request in Azure DevOps.
Tool
Get Pull Request by ID
Fetches a specific pull request by its ID from Azure DevOps.
Tool
Resolution paths
Common outcomes from Azure Devops - (Beta)
Each path starts with one customer need, uses the right Azure Devops - (Beta) tool, and ends with a verified answer or action inside the support conversation.
Path 01
Create Work Item
Creates a new work item in Azure DevOps with optional attachments.
Uses Azure Devops - (Beta)Verified outcome
Path 02
Update Work Item
Updates an existing work item in Azure DevOps with optional attachments.
Uses Azure Devops - (Beta)Verified outcome
Path 03
Get Work Item
Retrieves a single work item by ID.
Uses Azure Devops - (Beta)Verified outcome
Connected stack
Connect Azure Devops - (Beta) with your stack
Customer requests rarely live in one system. ify can use Azure Devops - (Beta)alongside the apps your support team already checks to verify context, take action, and close the loop.
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MarketingCommon questions about ify for Azure Devops - (Beta)
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