How does ify support customers using Cliniko?

Cliniko is one of ify's integrations — when a customer reaches out, ify calls Cliniko's own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Cliniko?

No — ify is not a Cliniko alternative. It's an AI agent that integrates with the Cliniko you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Cliniko?

ify can create concession price, update concession price, find concession price, and 169 more in Cliniko to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Cliniko?

No migration is required. ify connects to the Cliniko account you already have and starts resolving tickets using the tools already available there.

ify connects with Cliniko

ify is an AI support agent that seamlessly integrates with Cliniko to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses Cliniko

The point is not another integration badge. ify uses Cliniko as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Cliniko is the right system to check.

Pull live context

It looks up the relevant healthcare context directly from Cliniko, not a stale copy.

Take the action

With 172 supported tools, ify can complete approved steps inside Cliniko.

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Cliniko

ify calls these 172 tools inside Cliniko to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Create Concession Price

Creates a concession price in Cliniko.

Tool

Update Concession Price

Updates an existing concession price by ID.

Tool

Find Concession Price

Searches concession prices by ID or URL.

Tool

List Concession Prices

Retrieves concession prices using pagination and q[] filters.

Tool

Create Concession Type

Creates a concession type in Cliniko.

Tool

Update Concession Type

Updates an existing concession type by ID.

Tool

Find Concession Type

Searches concession types by ID or URL.

Tool

List Concession Types

Retrieves concession types using pagination and q[] filters.

Tool

List Daily Availabilities

Retrieves daily availabilities using pagination and q[] filters.

Tool

Resolution paths

Common outcomes from Cliniko

Each path starts with one customer need, uses the right Cliniko tool, and ends with a verified answer or action inside the support conversation.

Path 01

Create Concession Price

Creates a concession price in Cliniko.

Uses ClinikoVerified outcome

Path 02

Update Concession Price

Updates an existing concession price by ID.

Uses ClinikoVerified outcome

Path 03

Find Concession Price

Searches concession prices by ID or URL.

Uses ClinikoVerified outcome

Connected stack

Connect Cliniko with your stack

Customer requests rarely live in one system. ify can use Clinikoalongside the apps your support team already checks to verify context, take action, and close the loop.