How does ify support customers using Coviu [Beta]?

Coviu [Beta] is one of ify's integrations — when a customer reaches out, ify calls Coviu [Beta]'s own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Coviu [Beta]?

No — ify is not a Coviu [Beta] alternative. It's an AI agent that integrates with the Coviu [Beta] you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Coviu [Beta]?

ify can create session, update session, get session, and 13 more in Coviu [Beta] to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Coviu [Beta]?

No migration is required. ify connects to the Coviu [Beta] account you already have and starts resolving tickets using the tools already available there.

ify connects with Coviu [Beta]

ify is an AI support agent that seamlessly integrates with Coviu [Beta] to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses Coviu [Beta]

The point is not another integration badge. ify uses Coviu [Beta] as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Coviu [Beta] is the right system to check.

Pull live context

It looks up the relevant healthcare context directly from Coviu [Beta], not a stale copy.

Take the action

With 16 supported tools, ify can complete approved steps inside Coviu [Beta].

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Coviu [Beta]

ify calls these 16 tools inside Coviu [Beta] to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Create Session

Creates a new scheduled session and optionally applies custom UI feature flags.

Tool

Update Session

Updates an existing session's details such as name, timings, or picture.

Tool

Get Session

Fetches a specific Session from Coviu using its ID.

Tool

Cancel Session

Cancels/Deletes a specific Session in Coviu using its ID.

Tool

List Sessions

Fetches a paginated list of sessions based on optional query parameters.

Tool

Add Participant

Adds a new participant to a Coviu session that has not yet finished.

Tool

Update Participant

Updates an existing participant in Coviu.

Tool

Get Participant

Fetches a specific Participant from Coviu using their ID.

Tool

Cancel Participant

Removes a participant from a scheduled session.

Tool

Resolution paths

Common outcomes from Coviu [Beta]

Each path starts with one customer need, uses the right Coviu [Beta] tool, and ends with a verified answer or action inside the support conversation.

Path 01

Create Session

Creates a new scheduled session and optionally applies custom UI feature flags.

Uses Coviu [Beta]Verified outcome

Path 02

Update Session

Updates an existing session's details such as name, timings, or picture.

Uses Coviu [Beta]Verified outcome

Path 03

Get Session

Fetches a specific Session from Coviu using its ID.

Uses Coviu [Beta]Verified outcome

Connected stack

Connect Coviu [Beta] with your stack

Customer requests rarely live in one system. ify can use Coviu [Beta]alongside the apps your support team already checks to verify context, take action, and close the loop.