How does ify support customers using Epic systems [beta]?

Epic systems [beta] is one of ify's integrations — when a customer reaches out, ify calls Epic systems [beta]'s own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Epic systems [beta]?

No — ify is not a Epic systems [beta] alternative. It's an AI agent that integrates with the Epic systems [beta] you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Epic systems [beta]?

ify can create appointment, find appointment, create document reference, and 7 more in Epic systems [beta] to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Epic systems [beta]?

No migration is required. ify connects to the Epic systems [beta] account you already have and starts resolving tickets using the tools already available there.

ify connects with Epic systems [beta]

ify is an AI support agent that seamlessly integrates with Epic systems [beta] to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses Epic systems [beta]

The point is not another integration badge. ify uses Epic systems [beta] as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Epic systems [beta] is the right system to check.

Pull live context

It looks up the relevant healthcare context directly from Epic systems [beta], not a stale copy.

Take the action

With 10 supported tools, ify can complete approved steps inside Epic systems [beta].

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Epic systems [beta]

ify calls these 10 tools inside Epic systems [beta] to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Create appointment

Creates a new appointment in Epic System

Tool

Find appointment

Finds an appointment in Epic System

Tool

Create document reference

Creates a document reference in Epic System

Tool

Find document reference

Finds a document reference in Epic System

Tool

Create encounter

Creates a encounter in Epic System

Tool

Find encounter

Finds a encounter in Epic System

Tool

Create observation

Creates an observation in Epic System

Tool

Find observation

Finds an observation in Epic System

Tool

Create patient

Creates a patient in Epic System

Tool

Resolution paths

Common outcomes from Epic systems [beta]

Each path starts with one customer need, uses the right Epic systems [beta] tool, and ends with a verified answer or action inside the support conversation.

Path 01

Create appointment

Creates a new appointment in Epic System

Uses Epic systems [beta]Verified outcome

Path 02

Find appointment

Finds an appointment in Epic System

Uses Epic systems [beta]Verified outcome

Path 03

Create document reference

Creates a document reference in Epic System

Uses Epic systems [beta]Verified outcome

Connected stack

Connect Epic systems [beta] with your stack

Customer requests rarely live in one system. ify can use Epic systems [beta]alongside the apps your support team already checks to verify context, take action, and close the loop.