How does ify support customers using Salesforce Commerce Beta?

Salesforce Commerce Beta is one of ify's integrations — when a customer reaches out, ify calls Salesforce Commerce Beta's own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Salesforce Commerce Beta?

No — ify is not a Salesforce Commerce Beta alternative. It's an AI agent that integrates with the Salesforce Commerce Beta you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Salesforce Commerce Beta?

ify can create or update product, update product, delete product, and 52 more in Salesforce Commerce Beta to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Salesforce Commerce Beta?

No migration is required. ify connects to the Salesforce Commerce Beta account you already have and starts resolving tickets using the tools already available there.

ify connects with Salesforce Commerce Beta

ify is an AI support agent that seamlessly integrates with Salesforce Commerce Beta to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses Salesforce Commerce Beta

The point is not another integration badge. ify uses Salesforce Commerce Beta as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Salesforce Commerce Beta is the right system to check.

Pull live context

It looks up the relevant e-commerce & inventory context directly from Salesforce Commerce Beta, not a stale copy.

Take the action

With 55 supported tools, ify can complete approved steps inside Salesforce Commerce Beta.

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Salesforce Commerce Beta

ify calls these 55 tools inside Salesforce Commerce Beta to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Create Or Update Product

Creates a product with the SCAPI Admin Products API.If the Product ID already exists, Salesforce overwrites it.

Tool

Update Product

Updates supported fields on an existing product with the SCAPI Admin Products API.

Tool

Delete Product

Permanently deletes a product from B2C Commerce.

Tool

Get Product

Retrieves detailed information about a specific product.

Tool

List Products

Lists products using the SCAPI Product Search endpoint.

Tool

Create Product Option

Creates a local product option or binds a shared product option to a specified product.

Tool

Update Product Option

Updates supported fields on an existing product option.

Tool

Get Product Option

Reads a local or shared product option for a specified product.

Tool

Delete Product Option

Deletes a local product option or unbinds a shared product option from the product.

Tool

Resolution paths

Common outcomes from Salesforce Commerce Beta

Each path starts with one customer need, uses the right Salesforce Commerce Beta tool, and ends with a verified answer or action inside the support conversation.

Path 01

Create Or Update Product

Creates a product with the SCAPI Admin Products API.If the Product ID already exists, Salesforce overwrites it.

Uses Salesforce Commerce BetaVerified outcome

Path 02

Update Product

Updates supported fields on an existing product with the SCAPI Admin Products API.

Uses Salesforce Commerce BetaVerified outcome

Path 03

Delete Product

Permanently deletes a product from B2C Commerce.

Uses Salesforce Commerce BetaVerified outcome

Connected stack

Connect Salesforce Commerce Beta with your stack

Customer requests rarely live in one system. ify can use Salesforce Commerce Betaalongside the apps your support team already checks to verify context, take action, and close the loop.