How does ify support customers using Salesforce Shopper Beta?

Salesforce Shopper Beta is one of ify's integrations — when a customer reaches out, ify calls Salesforce Shopper Beta's own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Salesforce Shopper Beta?

No — ify is not a Salesforce Shopper Beta alternative. It's an AI agent that integrates with the Salesforce Shopper Beta you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Salesforce Shopper Beta?

ify can get gift certificate, get public product list item, get public product list items, and 60 more in Salesforce Shopper Beta to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Salesforce Shopper Beta?

No migration is required. ify connects to the Salesforce Shopper Beta account you already have and starts resolving tickets using the tools already available there.

ify connects with Salesforce Shopper Beta

ify is an AI support agent that seamlessly integrates with Salesforce Shopper Beta to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses Salesforce Shopper Beta

The point is not another integration badge. ify uses Salesforce Shopper Beta as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Salesforce Shopper Beta is the right system to check.

Pull live context

It looks up the relevant e-commerce & inventory context directly from Salesforce Shopper Beta, not a stale copy.

Take the action

With 63 supported tools, ify can complete approved steps inside Salesforce Shopper Beta.

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Salesforce Shopper Beta

ify calls these 63 tools inside Salesforce Shopper Beta to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Get Gift Certificate

Retrieves an existing gift certificate using its gift certificate code, including balance, status, recipient, sender, and certificate details.

Tool

Get Public Product List Item

Retrieves an item from a public product list together with product details such as images, availability, and price. Accepts a registered customer ShopperToken or a guest customer ShopperToken.

Tool

Get Public Product List Items

Retrieves all items of a public product list. Product details, images, and availability can optionally be expanded.

Tool

Get Public Product List

Retrieves a public product list by ID together with the items and product details under that list. Accepts a registered customer ShopperToken or a guest customer ShopperToken.

Tool

Get Public Product Lists By Search Term

Retrieves public product lists using an email address or an exact first name and last name match. Accepts a registered customer ShopperToken or a guest customer ShopperToken.

Tool

Create Customer Product List Item

Adds an item to a customer's product list. Accepts a registered customer ShopperToken or a guest customer ShopperToken.

Tool

Delete Customer Product List Item

Removes an item from a customer product list. Accepts a registered customer ShopperToken or a guest customer ShopperToken.

Tool

Update Customer Product List Item

Updates an item in a customer's product list. Supported properties include priority, public, quantity, and custom ProductListItem attributes.

Tool

Get Customer Product List Item

Returns an item of a customer product list and its associated product details such as image, availability, and price. Accepts a registered customer ShopperToken or a guest customer ShopperToken.

Tool

Resolution paths

Common outcomes from Salesforce Shopper Beta

Each path starts with one customer need, uses the right Salesforce Shopper Beta tool, and ends with a verified answer or action inside the support conversation.

Path 01

Get Gift Certificate

Retrieves an existing gift certificate using its gift certificate code, including balance, status, recipient, sender, and certificate details.

Uses Salesforce Shopper BetaVerified outcome

Path 02

Get Public Product List Item

Retrieves an item from a public product list together with product details such as images, availability, and price. Accepts a registered customer ShopperToken or a guest customer ShopperToken.

Uses Salesforce Shopper BetaVerified outcome

Path 03

Get Public Product List Items

Retrieves all items of a public product list. Product details, images, and availability can optionally be expanded.

Uses Salesforce Shopper BetaVerified outcome

Connected stack

Connect Salesforce Shopper Beta with your stack

Customer requests rarely live in one system. ify can use Salesforce Shopper Betaalongside the apps your support team already checks to verify context, take action, and close the loop.