How does ify support customers using Jane [ Beta ]?

Jane [ Beta ] is one of ify's integrations — when a customer reaches out, ify calls Jane [ Beta ]'s own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Jane [ Beta ]?

No — ify is not a Jane [ Beta ] alternative. It's an AI agent that integrates with the Jane [ Beta ] you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Jane [ Beta ]?

ify can create observation, find observation, update observation, and 15 more in Jane [ Beta ] to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Jane [ Beta ]?

No migration is required. ify connects to the Jane [ Beta ] account you already have and starts resolving tickets using the tools already available there.

ify connects with Jane [ Beta ]

ify is an AI support agent that seamlessly integrates with Jane [ Beta ] to understand customer context, use approved tools, and complete resolutions across your support stack.

Start for free

Resolution flow

How ify uses Jane [ Beta ]

The point is not another integration badge. ify uses Jane [ Beta ] as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Jane [ Beta ] is the right system to check.

Pull live context

It looks up the relevant healthcare context directly from Jane [ Beta ], not a stale copy.

Take the action

With 18 supported tools, ify can complete approved steps inside Jane [ Beta ].

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Jane [ Beta ]

ify calls these 18 tools inside Jane [ Beta ] to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Create Observation

Creates a new observation record associated with a patient.

Tool

Find Observation

Fetches a single observation record from the patient's medical chart.

Tool

Update Observation

Partially updates a medical observation record using its ID.

Tool

Create Care Plan

Creates a care plan with activities and optional documents.

Tool

Update Care Plan

Partially updates a care plan record using its ID.

Tool

Find Care Plan

Fetches a single care plan record.

Tool

Create Care Plan Activity

Creates a care plan activity under a specific care plan.

Tool

Update Care Plan Activity

Partially updates a care plan activity using care plan ID and activity ID.

Tool

Find Care Plan Activity

Fetches a single care plan activity using care plan ID and activity ID.

Tool

Resolution paths

Common outcomes from Jane [ Beta ]

Each path starts with one customer need, uses the right Jane [ Beta ] tool, and ends with a verified answer or action inside the support conversation.

Path 01

Create Observation

Creates a new observation record associated with a patient.

Uses Jane [ Beta ]Verified outcome

Path 02

Find Observation

Fetches a single observation record from the patient's medical chart.

Uses Jane [ Beta ]Verified outcome

Path 03

Update Observation

Partially updates a medical observation record using its ID.

Uses Jane [ Beta ]Verified outcome

Connected stack

Connect Jane [ Beta ] with your stack

Customer requests rarely live in one system. ify can use Jane [ Beta ]alongside the apps your support team already checks to verify context, take action, and close the loop.